Last Updated: July 2026
At SMPO, we stand behind the quality of our gaming gear. If you are not completely satisfied with your purchase, we are here to help you with a return, refund, or exchange. Our policy complies with EU consumer protection regulations, offering a 30-day return window from the date your item was delivered.
To be eligible for a return and a full refund, your gaming peripherals must meet the following strict criteria:
Timeframe: The return request must be initiated within 30 days from the date of delivery.
Product Condition: The item must be in the same condition that you received it—unworn, unused, and completely clean.
Packaging & Completeness: The product must be returned in its original packaging, including all original boxes, cables, user manuals, keycap pullers, extra weights, and any other included accessories or promotional gifts.
Proof of Purchase: You must provide the receipt, invoice, or order number from our official SMPO EU store.
Note: We reserve the right to refuse a return or apply a restocking fee if the item is returned damaged, missing parts, or not in its original packaging.
To initiate a return, please follow the steps below. Do not send items back to us without prior authorization, as they will not be accepted.
Step 1: Submit Your Request Contact our support team via email at support@smpoeu.com. Please include your Order Number (e.g., #SMPO1234), the name of the item you wish to return, and a brief description of the reason for the return.
Step 2: Receive Instructions If your return is approved, our customer service team will send you a Return Merchandise Authorization (RMA) confirmation, along with detailed instructions on how and where to send your package.
Step 3: Pack and Ship Pack the item securely in its original packaging to prevent damage during transit. Send the package to the address provided by our support team.
Return Shipping Costs:
If you are returning an item due to personal preference (change of mind), you (the buyer) will be responsible for paying the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
If the return is due to our error (defective, damaged, or incorrect item), SMPO will provide a pre-paid shipping label.
Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us at support@smpoeu.com within 48 hours of delivery with photos or a short video of the issue.
Warranty Exclusions: Our warranty covers manufacturing defects. It does not cover damages caused by user modifications (e.g., custom firmware, soldering), accidental drops, liquid spills, or intense wear-and-tear resulting from gaming rage or improper use.
Once your return package is received at our warehouse, our team will inspect the item to ensure it meets the eligibility criteria listed in Section 1.
Approval Notification: We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
Timeline: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (e.g., credit card, PayPal) within 5 to 7 business days.
Bank Delays: Please note that depending on your financial institution, it may take an additional 2–5 business days for the refund to officially post to your account.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For direct exchanges of defective items, please contact support@smpoeu.com.
loading