Privacy Policy - SMPO | Secure & Encrypted Data Protection

This Privacy Policy explains how SMPO (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from [www.smpoeu.com] (the “Site”).

1. What Personal Information We Collect

We collect information that allows us to operate our store and provide you with our products.

• Information You Provide Directly:

  • Order Information: Name, billing address, shipping address, payment information (processed via secure third-party gateways), email address, and phone number.

  • Communication Data: Records of any correspondence, support inquiries, or feedback you provide to us.

• Information Collected Automatically (via Cookies & Tracking Technologies):

  • Device Information: IP address, web browser version, time zone, and information about how you interact with our site (e.g., pages viewed, search terms).

  • Cookie Data: Information stored on your device that helps us recognize you and optimize your experience.

2. How We Use Your Personal Information

We process your personal information based on the following legal bases required by GDPR:

• To Fulfill Orders: We use your information to process payments, arrange shipping, provide invoices, and communicate order confirmations (Contractual Necessity).

• To Provide Customer Support: To address your inquiries, handle returns/refunds, and resolve issues (Legitimate Interest).

• For Marketing: If you have opted-in, we use your email address to send you newsletters, new product releases, and promotions (Consent).

• For Site Optimization: We analyze usage patterns to improve our website functionality and user experience (Legitimate Interest).

3. Sharing Your Personal Information

We share your information with trusted third parties to help us provide our services. We only share the minimum amount of data necessary for these specific functions:

• Service Providers: We share data with Shopline (our e-commerce platform host) to power our online store.

• Payment Processors: We share transaction data with secure payment gateways (e.g., Stripe, PayPal) to process your payments. Note: We do not store your full credit card numbers on our servers.

• Logistics & Shipping: We share your contact details and shipping address with courier partners (e.g., DHL, UPS, local postal services) to deliver your gaming gear.

• Analytics & Security: We share data with service providers like Google Analytics to understand site performance and protect our systems against fraud.

4. Data Retention

We retain your personal information only for as long as is necessary to provide you with our services and as required by law (e.g., for tax and accounting purposes in Spain, we may be required to keep order records for a specific number of years). After this period, your data will be securely deleted or anonymized.

5. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:

• Right of Access: Request a copy of the personal information we hold about you.

• Right to Rectification: Request that we correct inaccurate information.

• Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data.

• Right to Restrict Processing: Request that we limit how we use your data.

• Right to Data Portability: Request a structured, machine-readable copy of your data.

• Right to Object: Object to our processing of your data for marketing purposes.

To exercise these rights, please contact us at support@smpoeu.com. We will respond to your request within the legally mandated timeframe.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences (like items in your cart), and analyze site traffic. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated "Last Updated" date.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@smpoeu.com or by mail using the details provided below:

Our official corporate details are as follows:

• Company Name: HONGKONG SLS TECHNOLOGY

• Company Address: 33 Canton Road, Tsim Sha Tsui, KL 999077, Hong Kong SAR China

• Contact Email: support@smpoeu.com